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A typical day

A stand-up with the engineering team, then three meetings that are really negotiations: one with design about how a screen should work, one with sales about a customer who wants something nobody else wants, one with leadership about why the date moved. In between, you read support tickets and usage data, write the specification for the next piece of work, and answer 40 messages. The actual thinking happens early in the morning or late at night, which is a real complaint people in this job have.