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A typical day

Emails first: quotes to send, deposits due, a schedule change from an airline that you have to explain to a family. Mid morning is research and building itineraries, checking visa and entry rules, and comparing suppliers. Afternoon is calls with clients who want to change one thing that changes everything. You are also selling: following up on old quotes, posting a deal, asking for referrals. When a storm or a strike hits, the day turns into rebooking people you have never met at midnight.