Hotel Front Desk Agent

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Skills that open doors

  • Night audit

    The overnight accounting close. It teaches you the money side of a hotel.

  • Reservations and revenue

    Moving from checking guests in to deciding what rooms cost.

  • Concierge work

    Restaurant bookings, tickets, transport. At luxury hotels, tips are part of the job.

  • A second language

    Many hotels ask for it, especially in Quebec and Ottawa.

  • Emerit certification

    National tourism skills certification from Canada's tourism workforce organization, recognized across the country.