Hotel Front Desk Agent

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Education · 1 of 4

The path

You can be working in a few weeks. Everything after that is on the job.

  1. 1

    High school diploma

    Grade 12

    Most hotels want one, some will hire without it. Any customer service job on your resume helps more than marks.

  2. 2

    Apply and interview

    Weeks

    Hotels hire year round and heavily before summer. Willingness to work nights, weekends and holidays is what gets you picked.

  3. 3

    On the job training

    2 to 4 weeks

    One to three weeks shadowing, learning the property management system, the room types and the complaint scripts.

  4. 4

    Add a specialty

    Year 1 to 2

    Night audit, reservations or concierge work. Each one raises your rate and widens where you can go next.

  5. 5

    Supervisor

    2 to 4 years

    Front office supervisor, then assistant manager. This is the standard route into hotel management.