Hotel Front Desk Agent

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Things that get you promoted

  • A front office certificate

    The education arm of the American Hotel and Lodging Association sells short credentials such as Certified Front Desk Representative. Cheap, and some employers pay for it.

  • A registered apprenticeship

    Lodging apprenticeships are listed on apprenticeship.gov, the United States Department of Labor site. You earn wages and a national credential at the same time.

  • Night audit experience

    Once you can run a property alone at 3am, managers treat you differently.

  • Revenue management basics

    Learning how room rates are set moves you off the desk and into an office job that pays much better.

  • A hospitality degree

    Two or four years. It is the normal route into corporate hotel jobs and into managing a large property.