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A typical day

A morning workshop with the claims team: what do they actually do when a claim comes in, step by step, and where does it go wrong? Back at your desk, turning that into a process map and a list of what the new system must handle. A call with developers who have questions about an edge case nobody thought of. Afternoon: testing a feature that was built last week against what you wrote, and finding two things that are not what the business asked for. Writing it all up so the project manager knows where things stand.