Extras · 1 of 4

A typical day

Open up, check the safe and yesterday's sales, see who has called in sick, and rebuild the schedule around it. Walk the floor: gaps on shelves, displays to change, a delivery to book in. Serve customers through the busy hours, because a manager who hides in the office loses the team. Interview someone for a vacancy. Deal with a theft, a refund argument or a broken freezer. Count down the tills, write the day's report, lock up, and do it again tomorrow.