Extras · 1 of 4

A typical day

Check the monitoring dashboard first thing: any links down overnight, any alerts? Then tickets: a floor with slow Wi-Fi, a new office that needs switches configured, a vendor's system that needs a firewall rule. Afternoons are project work, like replacing old switches or rolling out a new wireless network, done in a test lab first. Big changes happen after hours or on weekends so users are not affected. Once in a while, an outage takes over the whole day.