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A typical day

Log in, check the ticket queue. A locked-out account, a laptop that will not connect to Wi-Fi, a printer everyone is angry at, a new hire who needs a computer set up by 9am. Phone calls and chats all morning, walking people through fixes while writing notes in each ticket. Afternoon: a walk to the third floor to swap a dead monitor, then imaging six laptops for next week's starts. The problems you cannot fix get escalated to the systems team, and you learn something from each one.